Five Star Service Advisor: How to communicate with customers and technicians to decrease conflict and increase profit

$26.91

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

$14.99

Keep The Change: How to make more tips in the service industry

$2.99

Building a Gold Standard Service Advisor: The Evolution of Automotive Service

$64.95

Superstar Service Advisor

$9.99

Superstar Service Advisor

$23.99

Productize: The Ultimate Guide to Turning Professional Services into Scalable Products

$19.95

Productize: The Ultimate Guide to Turning Professional Services Into Scalable Products

$13.08

Productize: The Ultimate Guide to Turning Professional Services into Scalable Products

$4.99

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

$2.99

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

$49.96

Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service

$2.99

Managing the Professional Service Firm

$12.99

Managing the Professional Service Firm

$9.99

At Your Service: 5-Star Customer Care for a Successful Dental Practice

$79

5S for Operators: 5 Pillars of the Visual Workplace (For Your Organization!)

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Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints

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The Customer Experience Playbook: A practical guide for Customer Experience leaders

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition

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The Service Recovery Strategy: Tips To Deal With Difficult Customers And Increase Customer Loyalty: Tips For Customer Service

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Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

$9.95

The Consultant's Toolkit: High-Impact Questionnaires, Activities and How-to Guides for Diagnosing and Solving Client Problems

$8.07

Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers

$3.99

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

$9.77

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

$18.14

Simply Said: Communicating Better at Work and Beyond

$21.88

Simply Said: Communicating Better at Work and Beyond

$6.99

How to Work with Stupid People: A Practical Guide to Navigating Workplace Challenges with Strategic Business Communication Skills

$14.95

How to Work with Stupid People: A Practical Guide to Navigating Workplace Challenges with Strategic Business Communication Skills

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The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs

$49.99

The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs

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This is Coaching: How to Transform a Client’s Performance, Life & Business as a Master Coach & Warrior of Love

$9.99

The Million-Dollar Financial Advisor Team: Best Practices from Top Performing Teams

$22.95

The Million-Dollar Financial Advisor Team: Best Practices from Top Performing Teams

$2.51

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

$9.99

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

$29.99

Winning the Professional Services Sale: Unconventional Strategies to Reach More Clients, Land Profitable Work, and Maintain Your Sanity

$18.8

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base

$20.23

Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators

$20.41

Customer Escalations Management: The Golden Recipe(The ultimate guide on how to provide amazing customer service and exceptional customer experience)

$9.95

Communication Strategies for Administrative Professionals: How to Communicate What You Can Do, Can’t Do, Will Do, Won’t Do, Need and Want

$5.98

Blue-Collar Gold: How to Build a Service Business from the Dirt Up

$50

Blue-Collar Gold: How to Build A Service Business From the Dirt Up

$16.62

Blue-Collar Gold: How to Build A Service Business From the Dirt Up

$6.08

Business Communication: Polishing Your Professional Presence (What's New in Business Communication)

$5.16

Your Go-To Sales Advisor: Resources to Help You Be Your Best

$2.99

The Time to Win: How to Exceed Your Customers’ Need for Speed

$17.36

5 Pillars of the Visual Workplace: The Sourcebook for 5S Implementation (For Your Organization!)

$52.21

The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

$9.99

The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

$71.48

Don’t Be a Slave to Your Clients: Break Your Chains and Regain Your Sanity: How to Attract the Ideal Client, Create Mutual Respect and Feel Great Again About Your Business

$11.49

Strategic Staffing (3rd Edition)

$29.56

Surrounded by Idiots: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)

$23.99

The Consultant's Craft: Improving Organizational Communication

$1.05

The Challenger Sale: How To Take Control of the Customer Conversation

$231.94

How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work

$16.99

Fearless: How to Transform a Services Culture and Successfully Productize

$12.99

The Boutique: How To Start, Scale, And Sell A Professional Services Firm

$27.65

The Boutique: How To Start, Scale, And Sell A Professional Services Firm

$9.99

The Boutique: How to Start, Scale, and Sell a Professional Services Firm

$49.96