Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

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Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Raving Fans: A Revolutionary Approach To Customer Service

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Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty

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Why We Love Disney: The Power of the Disney Brand

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The Customer Experience Playbook: A practical guide for Customer Experience leaders

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The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company

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The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company

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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

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The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

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The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

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Jobs to Be Done: A Roadmap for Customer-Centered Innovation

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Be A Better Sales Leader: The Proven Systems to Unlock Greatness Within Your Team

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Walt Disney: A Life From Beginning to End (Biographies of Business Leaders)

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Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive

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The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs

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The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs

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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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The Startup's Guide to Customer Success: How to Champion the Customer at Your Company

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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition

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The Marketing Leader's Code: Unlock your potential - Learn the secrets of successful marketing leadership

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The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers

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#1 in Customer Service: The Complete Adventures of Tom Stranger

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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

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The Great Concierge: Full Hospitality Guide and Customer Care Secrets

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Birnbaum's Walt Disney World 2000: Expert Advice from the Inside Source

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Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers

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Arts for Retail: Using Technology to Turn Your Consumers into Customers and Make a Profit

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One Day at Disney: Meet the People Who Make the Magic Across the Globe (Disney Editions Deluxe)

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The Art of Disney Costuming: Heroes, Villains, and Spaces Between (Disney Editions Deluxe)

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The Service Recovery Strategy: Tips To Deal With Difficult Customers And Increase Customer Loyalty: Tips For Customer Service

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How Does the Show Go On: An Introduction to the Theater (A Disney Theatrical Souvenir Book)

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Outside In: The Power of Putting Customers at the Center of Your Business

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Winning on Purpose: The Unbeatable Strategy of Loving Customers

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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

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Winning Her Business: How to Transform the Customer Experience for the World’s Most Powerful Consumers

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base

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Customer Escalations Management: The Golden Recipe(The ultimate guide on how to provide amazing customer service and exceptional customer experience)

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Marketing Built by Love: A Human-Centered Foundation to Delight Your Customers, Increase Your Revenue, and Grow Your Business

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The Complete Three-Book Network Marketing Leadership Series

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The 12 Powers of a Marketing Leader: How to Succeed by Building Customer and Company Value

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The Disney Book New Edition: A Celebration of the World of Disney: Centenary Edition

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The Disney Book New Edition: A Celebration of the World of Disney: Centenary Edition

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Marketing: A Love Story: How to Matter to Your Customers

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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

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Person-ality: Cultivate Your Human Authority To Ignite Irrational Brand Loyalty

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A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality (A WEALTH OF INSIGHT SERIES)

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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Disneyland Dining Guide 2024: A Former Disneyland Tour Guide’s Unofficial Guidebook

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